Privacy Policy

Privacy Policy

Your data is safe with us. We handle your personal information with care and integrity.

Information We Collect:
  • Name, phone number, email, shipping address
  • Order and payment history
  • Cookies (to enhance user experience)
How We Use Your Data:
  • To process orders and provide updates
  • To send promotions or newsletters (opt-in only)
  • To improve our website through analytics
Third-Party Sharing:

We do not sell or share your information with third parties, except trusted partners for logistics or payment processing.

Data Protection:

We use SSL encryption and other secure technologies to protect your data.

Payment Policy

We offer multiple secure and convenient payment methods.

Accepted Methods:
  • Cash on Delivery (COD)
  • JazzCash / EasyPaisa
Order Confirmation:

Orders are confirmed via email or WhatsApp after successful placement. Prepaid orders require payment proof within 24 hours.

Disclaimer for Perfumery Products

mahatirperfumes.com is a platform offering niche and inspired re worked versions of perfumes.

Please Note:

  • Mahatir Perfumes is an independent fragrance brand. Our creations are inspired by popular scent profiles but are not affiliated with, endorsed by, or connected to any designer, niche, or celebrity perfume brands.

  • Product names, trademarks, and copyrights mentioned or referenced are the property of their respective owners and are used strictly for identification and comparison purposes only.

  • Scent perception and performance may vary from person to person due to skin chemistry, weather conditions, and application method; therefore, individual experiences may differ.

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Exchange Policy

We allow exchanges only for limited product categories.

Eligible for Exchange:

Unused, tags intact, Sealead Products

Not Eligible:

Used or not properly stored items.

Exchange Process:

Request must be made within 7 days of delivery. Shipping costs for exchange are borne by the customer.

Cookies Policy:

Our website uses cookies to improve performance and personalize your experience.

What Are Cookies?

Cookies are small text files stored on your device to help recognize your preferences and device.

Why We Use Them:
  • Track website usage
  • Remember user settings
  • Improve marketing and content
Opt-Out Option:

You may disable cookies in your browser settings. Read more in our privacy policy.

Shipping & Delivery Policy

We deliver nationwide in Pakistan to ensure everyone can benefit from our heritage-rich offerings.

Delivery Coverage:
  • Nationwide shipping via trusted partners (Leopards).
Shipping Timeframe:
  • Bahawalpur 1–2 business days
  • Punjab/Sindh/KPK: 2–4 business days
  • Remote areas: 4–6 business days
 Shipping Charges:
  • Flat shipping rate: PKR 250
  • Free shipping on orders above PKR 6000.
Damaged Items or Delay:

If your order arrives damaged or is delayed beyond 7 working days, please contact our support team for immediate assistance.

Cancellation Policy

Before Shipment:

Orders may be cancelled within 12 hours of placement by contacting our support team.

After Shipment:

Orders that have already been dispatched cannot be cancelled.

Refund for Prepaid Orders:

Refunds for cancelled prepaid orders are processed within 5 working days.

Customer Support Policy

We’re here to help you every step of the way.

Contact Channels:
Response Time:

We aim to respond within 24 hours during business days.

Customer Support Policy

We’re here to help you every step of the way.

Contact Channels:
  • WhatsApp: 0300 6854813
  • Email: mahatirperfumes@gmail.com
  • Phone Support: 10am – 6pm (Mon-Sat)
Response Time:

We aim to respond within 24 hours during business days.

Loyalty & Rewards Policy (Coming Soon)

Earning Points:

Points are earned on every purchase and can be redeemed on future orders.

Expiry:

Points are valid for 6 months from the date of earning.

Fair Use:

Mahatir Perfumes reserves the right to revoke points in case of misuse or fraudulent activity.

Account Registration Policy

For a better shopping experience, customers can create an account.

Account Holder Responsibilities:

 

  • Keep login credentials secure
  • Maintain accurate personal information
Opt-In Communication:

By registering, you may receive order updates and promotional emails. You can unsubscribe anytime.

Account Deletion:

You may request deletion of your account by contacting support.