FAQ

Everything You Need to Know About Shopping at Murree Pansar Store

About Products & Quality

Are your products 100% natural and authentic?

Yes. At Murree Pansar Store, we pride ourselves on sourcing pure, natural, and unadulterated products. Whether it’s herbs, oils, or dry fruits, we ensure premium-grade quality with no artificial additives or chemical processing.

Do you sell certified or lab-tested products?

While many of our products are traditionally sourced, we work closely with reliable suppliers and ensure quality assurance practices. Lab testing is available on request for select products.

Are your herbal remedies based on Tibb-e-Nabawi?

Absolutely. Our store specializes in products rooted in Prophetic Medicine (Tibb-e-Nabawi) — including Talbina, Ajwa Dates, Black Seed Oil, and Sunnah-based natural cures.

Orders & Payments

What payment methods do you accept?

We accept Cash on Delivery (COD) across Pakistan. For online payments, we offer bank transfer, Easypaisa, and JazzCash (details shared at checkout or on request).

Can I cancel or modify my order?

Yes, but only if your order hasn’t been dispatched yet. Please contact us immediately via phone or WhatsApp to make changes.

How can I track my order?

Once your order is dispatched, you’ll receive a tracking number via SMS or WhatsApp. You can also reach out to our support team for updates.

Products & Recommendations

I’m not sure which herbal product suits my needs. Can I get guidance?

Definitely. Our support team is well-versed in herbal product knowledge. You can chat with us on WhatsApp, and we’ll recommend the best products for your health concern.

Do you offer herbal bundles or wellness kits?

Yes. We have specially curated Seasonal Deals, Immunity Packs, Weight Loss Kits, and Beauty Combos. Visit our Bundles & Deals section for more.

Contact & Customer Support

How can I get in touch with your team?

 You can reach us via:

  • Phone:0312-9543646 (Chairman – Qasim Abbasi)
  • WhatsApp:Available 7 days a week

Email: qasimabbasi681@gmail.com | chairman@murreepansar.com

Do you offer WhatsApp support?

Yes, we offer real-time WhatsApp support for product queries, order updates, and health guidance. Simply send us a message and our team will respond promptly.

Shipping & Delivery

Do you deliver across Pakistan?

Yes. We offer nationwide delivery across Pakistan through trusted courier partners. Delivery times typically range from 2 to 5 working days depending on your location.

Do you offer same-day or express delivery?

Express delivery is available for select locations in Islamabad, Rawalpindi, and Lahore. Please contact us on WhatsApp to confirm availability.

How much does shipping cost?

Shipping charges are based on weight and location. You’ll see the shipping cost at checkout. Free shipping may be offered on bulk orders or promotional deals.

Online Shopping Experience

Is your website secure for shopping?

Yes. murreepansar.com uses SSL encryption to ensure your personal and payment information is protected.

Are all the products listed on your website available in stock?

We update our inventory regularly. However, due to high demand, some products may go out of stock temporarily. For urgent needs, please confirm availability via WhatsApp.

Can I subscribe for health tips and new arrivals?

Yes! Subscribe to our newsletter or follow us on social media to get updates on health tips, new arrivals, and special offers.

Returns, Refunds & Exchanges

What is your return and refund policy?

If you receive a damaged, expired, or incorrect product, you may request a replacement or refund within 3 days of delivery. We do not accept returns for opened or used products unless there’s a quality issue.

How do I request a return or exchange?

Please share photos/videos of the issue on WhatsApp or email us with your order details. Our team will respond within 24 hours.

In-Store Shopping & Pickup

Can I visit your store physically?

Yes! You are always welcome to visit us at:
📍 Unit #714, Aabpara Market, Islamabad
We’re open Monday to Saturday, 11 AM to 8 PM.

Do you offer in-store pickup for online orders?

Yes. You can place your order online or via WhatsApp and select “Store Pickup” to collect it from our Islamabad location.